Clean Green Stay Safe Program While the recent COVID-19 pandemic has changed the world and how business is conducted, we remain positive and look forward to welcoming all of our guests with a commitment to ensure their health, safety and comfort. We have further enhanced our cleaning guidelines which was carefully put together and implemented following the recommendations by the Centers for Disease Control and Prevention (CDC) and the Hawaii Lodging and Tourism Association (HLTA). These procedures and guidelines may change and evolve over time to reflect new government guidance and expectations. HOW WE CLEAN YOUR LUXURY ROOM Our housekeeping protocol begins with our team removing all used items from the room such as bedding, towels, room amenities, and rubbish. Next, our team performs a full clean of the room, bathroom, and lanai including vacuuming, sanitizing, then disinfecting all high touched surfaces, floors, major bathroom surfaces, switches and electronic controls, handles and knobs. We use natural cleaning products and a commercial grade 345 degree disinfecting steamer where possible. After the room is thoroughly cleaned, we replace all towels, make up the bed with fresh linens, and restock the room's amenities. Finally, your room’s floors are mopped with a 345 degree sanitizing/disinfecting commercial grade steamer and your room is sealed for your arrival. GUEST ARRIVAL There are sanitation stations located at the entrance stairs of the Inn. A single use disposable mask will be provided upon arrival at check in for guests to use throughout their stay. Physical barriers have been implemented at the front desk. A Self-swipe credit card reader will be used to assist in minimizing contact at check-in. (Coming Soon Automated Check-In) DEPARTURE To provide an expedited and contactless departure experience: Turn off A/C, Lights, and Close Windows, and Lanai/Balcony Doors. Notify the Front Desk of your Departure by Text or Phone. UNWELL GUEST RESPONSE Guests who are feeling unwell will be asked to communicate with the Innkeeper immediately. Potential COVID-19 cases will be asked to follow guidelines set forth by the CDC, HLTA and Hawaii State Department of Health. Please be advised that the Hilo Beach House Inn is not an approved COVID19 quarantine facility. DURING YOUR STAY To minimize contact, rooms will be serviced every 3 to 4 days during designated times when guests are not occupying the room. Rooms will be cleaned using the highest standard of disinfecting supplies and with an emphasis on high touch items. PUBLIC AREAS Approved sanitation procedures and increased frequency of cleaning and disinfecting all high touch points in public areas will be conducted a minimum of twice a day in all public areas. Hand sanitization stations will be available at the entrance stairway of the Inn. FACE COVERINGS ARE REQUIRED In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor public areas such as the Inn’s hallways and stairways. We appreciate your understanding and look forward to serving you. STAFF TRAINING All employees are required to complete a comprehensive COVID-19 pandemic training including safety protocols for PPE, hand washing, cleaning and physical distancing guidelines. STAFF WORK AREAS Sanitation guidelines have been established for all work areas and appropriate cleaning/disinfecting supplies will be provided. Frequent cleaning and sanitation on high touch surfaces will be conducted throughout the day. STAFF WELLNESS & SAFETY Employees with COVID-19 symptoms or those who have had recent exposure to someone with COVID-19 related symptoms will be required to stay home. All employees will be required to follow new sanitation, safety and physical distancing guidelines. Employees will be provided and required to use the appropriate PPE and supplies to ensure the safety of themselves as well as hotel guests.