We strive to provide our guests with an exceptionally clean, safe, and friendly Inn experience. The following House Policies/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Hilo Beach House Inn (hereinafter called 'Management'). These House Policies/House Rules are considered a part of our reservation agreement with you. As our Inn guest, by reading and signing your Inn registration you are agreeing to abide by all of our House Policies/House Rules, terms and conditions, and procedures. These House Policies/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Hilo Beach House Inn and the guest. Our House Policies/House Rules may change from time to time.
COMPLIMENTARY COFFEE
Complimentary coffee has been provided in room for 1 cup of coffee per person per morning (limited). We can provide tea by request.
FOR ASSISTANCE
If you require assistance please contact our Innkeeper.
LUGGAGE RACKS
There are luggage racks provided and located in the closet. To assist us with COVID19 and germ prevention please do not place your luggage on the bed or bed bench.
SHOE CUSTOM
For COVID19 and germ prevention, shoes should not to be worn inside of the Inn’s room which is also customary in Hawaii. If floors and rugs show excessive soling, guests may be charged.
- $50 Cleaning Fee for the removal of dirt/soiling on in-room rugs or furniture.
- There is a foot wash station at the beginning of the stone foot path next to the lobby. Please remove all sand/mud before entering your room. There is an additional charge of $100 Sand Removal Fee if excessive sand is found in your room, as sand is very difficult to discard.
CLOSE LANAI DOORS UPON EXITING THE ROOM
- When you leave the room, always close the lanai/balcony doors. Strong winds and rain can develop at any time and soak the room even on the sunniest days.
- To Conserve Energy when using the Air Conditioner please close all windows.
- PLEASE TURN OFF THE AIR CONDITIONER WHEN YOU EXIT THE ROOM.
ONLY REGISTERED GUESTS ARE PERMITTED
Only registered guests are allowed in the Inn’s rooms. To ensure the security of all of the Inn's guests no visitors are permitted without pre-registration. The use of the sofa bed is un-permitted unless prearranged. If the sofa bed is used there is a $50/night additional charge.
QUIET HOURS
Please keep noise to a minimum after 10pm in consideration for others.
100%SMOKE-FREE
we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. Marijuana is prohibited at all times.
MAID SERVICE
Rooms with stays 5 nights or longer will be offered a complementary light cleaning every 3 to 4 days during designated times when guests are not occupying the room (pre-schedule with Innkeeper). The Hilo Beach House Inn follows a Green Policy and encourages our guests to re-use your towels by hanging them on the towel racks after each use. We can provide additional towels per your request (however, we currently do not offer daily or frequent towel exchange service).
CLEAN GREEN STAY SAFE PROGRAM
The Hilo Beach House Inn has enhanced our cleaning guidelines following the recommendations by the Centers for Disease Control and Prevention (CDC) and the American Hotel and Lodging Association (AHLA) Stay Safe Program by cleaning, disinfecting, and sanitizing all high touched surfaces. In addition, we use natural cleaning products and a commercial grade 345 disinfecting steamer where possible.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited in all rooms except the Pikake Room. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited hot plates, toaster ovens, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Cooking grills, either charcoal or gas are permitted only in the Inn’s ground floor designated area. Open fires, flames, fireworks are not allowed anywhere on the Inn’s property.
CHECK-IN after 3pm;
- Identification and credit card required.
CHECK OUT is by 11AM, Expedited Contactless Checkout Procedures as follows:
- Turn off A/C, Lights, and close the Lanai/Balcony Doors.
- To assist us with COVID19 prevention, please:
- DO NOT STRIP THE BED by removing sheets or blankets from the bed.
- DO NOT PILE USED or WET TOWELS ON THE GROUND. (Instead please leave towels on towel rack, hook, or towel bar)
- Notify the Front Desk of your Departure
- *Late Check-out fee is $50*
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. For safety reasons, children 13 years old and above are permitted at the Inn that are ages 13 and above.
RIGHT TO REFUSE SERVICE:
The Hilo Beach House Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that do not violate Federal or State laws. The Inn has a zero-tolerance policy and may refuse admission, service, or accommodation — or remove a guest without refund — for violations of the reasonable standards and policies established by the State of Hawaii and the Inn’s owners.
Registered guests are responsible for ensuring all occupants comply with house rules and will bear any costs to enforce these rules if they fail to do so. The Inn may refuse service or evict a guest for refusal or failure to pay, failure to follow house rules, disorderly conduct, intoxication, failing to supervise children (only guests aged 13 and above are permitted), unlawful activities, possession of prohibited items, damage to property, exceeding maximum occupancy, or other actions disrupting safe and lawful operation of the Inn.
DAMAGE TO PROPERTY
The registered guest will be held responsible for any loss or damage to the Inn property caused by themselves, their guests or any person for whom they are responsible.
